Terms of Service — EienSoul

Last updated: July 31, 2026

Overview

Welcome to EienSoul. The terms “we,” “us,” and “our” refer to EienSoul. EienSoul operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a shopping experience for anime-inspired couples jewelry, matching rings, and related accessories.

EienSoul is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with the policies referenced herein, describe your rights and responsibilities when using our store.

Please read these Terms of Service carefully, as they include important information regarding your legal rights, purchasing conditions, shipping, warranties, returns, and limitations of liability.

By visiting, interacting with, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are of legal age in your place of residence or that you have authorization from your parent or legal guardian to use our Services.

To complete a purchase, we may request information such as your name, email address, telephone number, shipping address, billing address, and payment information. You represent that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your login credentials and for all activity conducted through your account. You may not transfer, sell, assign, or permit unauthorized use of your account.

Section 2 — Our Products

EienSoul sells anime-inspired couples jewelry, matching rings, sets inspired by anime stories, and related accessories.

We make every effort to represent our products accurately. However, product colors, shine, finishes, sizes, or overall appearance may vary slightly depending on the screen, lighting, device, visual settings, or manufacturing batch.

Adjustable rings must be handled with care. Excessive, forceful, or repeated adjustment may damage the product and is not considered a manufacturing defect.

We do not guarantee that the appearance, color, or perception of the product will be identical to what is shown in photographs, videos, or renderings displayed in our store.

All product descriptions, prices, images, and availability are subject to change without notice. We reserve the right to modify, update, or discontinue any product at any time.

Unless expressly stated otherwise, our products are designs inspired by anime aesthetics and are not official, licensed, or affiliated merchandise of any franchise, studio, author, brand, or rights holder.

Section 3 — Orders

By placing an order with EienSoul, you are making an offer to purchase. We reserve the right to accept or reject any order for reasons including suspected fraud, pricing errors, lack of stock, incomplete information, an incorrect address, or failure to comply with our policies.

Your order is not considered accepted until we confirm that it is being processed. Payment must be received and validated before the order is prepared or shipped.

Your purchases are eligible for return, exchange, or warranty coverage only in accordance with our Refund, Warranty, and Returns Policy.

You represent that your purchases are for personal or household use and not for commercial resale, unauthorized distribution, or export.

Section 4 — Prices, Promotions, and Billing

Prices, discounts, promotions, coupons, and offers are subject to change without notice.

The price charged will be the price in effect at the time the order is placed and will appear in your purchase confirmation.

Unless expressly stated otherwise, published prices do not include taxes, customs duties, bank fees, import charges, or other external costs that may apply depending on your country, payment method, or financial institution.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

We reserve the right to cancel orders in cases of an obvious pricing error, abusive coupon use, fraudulent activity, or attempted manipulation of promotions.

Section 5 — Shipping and Delivery

Delivery times are estimates and are not guaranteed. They may vary based on location, season, logistics availability, carrier delays, customs procedures, holidays, weather, high demand, or events beyond our control.

We are not responsible for delays caused by carriers, customs authorities, incorrect addresses, incomplete information, the customer’s absence at the time of delivery, or failure to collect the order from a delivery point.

The customer is responsible for providing a correct, complete, and accessible address. If an order is delayed, returned, lost, or cannot be delivered due to incorrect information provided by the customer, EienSoul will not be required to issue a refund.

Once the order is handed over to the carrier, the risk of loss, delay, or damage during transit will be handled in accordance with our policies and the terms of the applicable carrier.

Section 6 — Warranty, Exchanges, and Returns

Returns, exchanges, and warranty claims will be processed only in accordance with our Refund, Warranty, and Returns Policy.

To request warranty coverage, the customer must provide clear evidence of the issue, proof of purchase, and contact our support team within the specified period.

The warranty applies only to manufacturing defects or verifiable damage upon arrival. It does not cover damage caused by use, normal wear and tear, contact with water, perfume, creams, sweat, chemicals, impacts, scratches, improper handling, excessive adjustment, alterations, loss of the product, or improper care.

For hygiene and quality-control reasons, we do not accept returns of rings that have been used, damaged, altered, excessively adjusted, or show signs of use.

We reserve the right to reject warranty or return requests that involve insufficient evidence, misuse, tampering, policy abuse, or failure to comply with the established conditions.

Section 7 — Intellectual Property

Our Services, including our brand, text, images, graphics, videos, audio, designs, page structure, advertising content, collection names, and proprietary visual elements, are owned by EienSoul, its affiliates, suppliers, or licensors and are protected by intellectual property laws.

These Terms permit you to use our store solely for personal and non-commercial purposes.

You may not copy, reproduce, distribute, modify, sell, exploit, publish, transmit, or use any EienSoul material without our prior written consent.

Any reference to anime, characters, styles, stories, or fictional universes is used solely for descriptive purposes or aesthetic inspiration where applicable. Unless expressly stated otherwise, EienSoul is not affiliated with, sponsored by, authorized by, or licensed by any official franchise.

Section 8 — Optional Tools

We may provide you with access to third-party tools, applications, or features over which we have no control or oversight.

Your use of such tools is at your own risk and discretion. We are not responsible for failures, errors, interruptions, damages, or consequences arising from the use of external services.

Section 9 — Third-Party Links

Our store may contain links to websites, payment gateways, social media networks, third-party platforms, or external tools.

We are not responsible for the content, availability, policies, privacy practices, products, or services offered by third parties.

Any claim relating to third-party products or services must be directed to the applicable third party.

Section 10 — Relationship with Shopify

EienSoul is powered by Shopify. However, all sales and purchases made through our store are transactions directly between you and EienSoul.

Shopify is not responsible for products, orders, shipments, warranties, returns, promotions, or transactions between you and EienSoul.

Section 11 — Privacy Policy

All personal information we collect is governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and accepted how we collect, use, and process your personal information.

Section 12 — Comments, Reviews, and Submitted Content

If you submit ideas, suggestions, comments, reviews, photographs, videos, testimonials, or any other content related to our products, you grant us a worldwide, royalty-free, non-exclusive, and transferable license to use, reproduce, publish, modify, and distribute that content for commercial, advertising, or promotional purposes.

By submitting content, you represent that you have the right to share it and that the content does not infringe the rights of any third party.

We reserve the right to edit, reject, or remove comments, reviews, or content that we consider false, offensive, misleading, illegal, abusive, or contrary to our policies.

Section 13 — Errors, Inaccuracies, and Omissions

From time to time, our store may contain typographical errors, inaccuracies, or omissions, including information relating to prices, promotions, availability, shipping times, descriptions, images, or product features.

We reserve the right to correct any error, update information, cancel orders, or modify content at any time without prior notice, including after an order has been placed.

Section 14 — Prohibited Uses

You are prohibited from using our Services for:

• Illegal or fraudulent activities.

• Infringing intellectual property rights.

• Providing false, misleading, or incomplete information.

• Placing orders with the intent to commit fraud, abuse warranty coverage, or misuse promotions.

• Attempting to gain unauthorized access to systems, accounts, or data.

• Transmitting spam, malware, viruses, or harmful code.

• Impersonating another person or entity.

• Manipulating reviews, prices, discounts, or purchasing processes.

• Reselling products without authorization.

• Using our store in a manner that negatively affects its operation, security, or reputation.

We reserve the right to cancel orders, suspend accounts, or restrict access if we detect a violation of this section.

Section 15 — Automated Agents

This section applies if you use software, bots, scripts, automated tools, or services that act on your behalf to access our store.

No automated agent may access our Services without clearly identifying itself and complying with our policies.

We reserve the right to block, limit, or restrict access by automated agents when they affect the security, availability, operation, or integrity of our Services.

Section 16 — Termination

We may terminate this agreement, cancel orders, suspend accounts, or restrict your access to the Services at any time, without prior notice, if we believe that you have violated these Terms or our policies.

You will remain responsible for all outstanding amounts due up to the date of termination.

Section 17 — Disclaimer of Warranties

The Services and products are provided “as is” and “as available,” except for the warranties expressly established in our policies.

We do not guarantee that the Services will be uninterrupted, secure, error-free, or that the products will meet all of your subjective expectations.

Images, videos, reviews, and descriptions are provided for informational purposes and may differ from the final perception of the product.

Section 18 — Limitation of Liability

To the maximum extent permitted by law, EienSoul will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from the use of our Services or products.

This includes, without limitation, shipping delays, missed gift-giving opportunities, customer errors in the delivery address, damage caused by misuse of the product, unmet subjective expectations, third-party failures, service interruptions, or improper use of the products.

Our maximum liability, where applicable, will be limited to the amount paid for the product that is the subject of the claim.

Section 19 — Indemnification

You agree to indemnify, defend, and hold harmless EienSoul, Shopify, and their affiliates, suppliers, employees, collaborators, and partners from and against any claim, damage, loss, liability, or expense, including reasonable legal fees, arising from your violation of these Terms, violation of applicable laws, or infringement of third-party rights.

Section 20 — Severability

If any provision of these Terms is found to be illegal, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

Section 21 — Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies published in our store, constitute the entire agreement between you and EienSoul regarding your use of our Services.

Section 22 — Assignment

You may not assign or transfer this agreement without our prior written consent.

We may assign, transfer, or delegate these Terms without notifying you when necessary for commercial, operational, legal, or restructuring purposes.

Section 23 — Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to EienSoul’s operations and the appropriate jurisdiction based on the store’s operating address, without prejudice to any mandatory consumer rights that may apply based on the consumer’s place of residence.

Section 24 — Headings

The headings in this agreement are included for convenience only and do not affect the interpretation of these Terms.

Section 25 — Changes to the Terms of Service

We reserve the right to update, modify, or replace these Terms at any time.

We will publish the updated version in our store and revise the “Last updated” date when appropriate.

Your continued use of our Services after any changes constitutes acceptance of the revised Terms.

Section 26 — Contact Information

Questions regarding these Terms of Service should be sent to:

EienSoul
Email: universo3506@gmail.com
Address: Agricultura 45, Mexico City, DF, 11800, MX. (Do not send anything without prior consent.)
Business phone: +591 72682162